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FAQ

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ORDER STATUS

How can I change the address or phone number in my order?

If you wish to change the address or phone number, you can contact us at beneglowcosmetics@gmail.com or call us at +91  8247674984 . If your order has not been shipped, our team will make the necessary changes. You cannot change the address once the order has been shipped.

How do I check the current status of my order?

You can review the status of your orders by visiting the "Order History" tab in your "My Account" page. This will display the status of a specific order and all your past orders.

Once your order is shipped, it will display a "shipped" status. Detailed tracking information will be shared on your registered phone number.

Why is my order not showing?

If your most recent order is not showing after successful payment, please contact us at beneglowcosmetics@gmail.com or call us at +91  8247674984.

What do I do in cases of failed delivery?

For delivery issues, contact us at beneglowcosmetics@gmail.com or call us at +91  8247674984.

RETURNS AND REFUNDS

Bene Glow Return Policy

Returns will not be accepted under the following conditions:

  • Product is damaged.

  • Returned without original packaging, including price tags, labels, or other accessories, or if original packaging is damaged.

  • Serial Number is tampered with.

  • Product is used or altered.

  • Request is initiated after 5 days of order delivery.

Note: Returns will only be accepted if the request is initiated within 5 days of order delivery.

How do I return an item purchased on Bene Glow Cosmetics?

  1. Within 5 days of receiving the order, contact:

  2. Provide your order ID and reason for return/replacement. Attach a picture of the product and invoice for reference.

  3. We will pick up the product. Refunds/replacements will only be initiated after receiving the product in its original packaging with seals, labels, and barcodes intact.

Note: Replacements are subject to stock availability. If a replacement isn’t available, a refund will be issued.

CANCELLATION POLICY

How do I cancel an order?

  • Before Shipment: Contact beneglowcosmetics@gmail.com or call +91  8247674984 to cancel your order.

  • After Shipment: Do not accept the delivery. Refunds will be initiated once the product is returned to us.

When will I get my refund?

Refunds will be processed within 48 business hours after we receive the returned products. Payment may take 2-3 additional business days to reflect in your account.

What if I used a coupon code or reward points?

Coupon codes are intended for one-time use only and will be considered used even if the order is canceled.

ORDER PLACEMENT

How do I sign up for a Bene Glow account?

Provide your name, email address, and a password to create an account.

How do I place an order?

  1. Add the desired products to your cart by clicking "Add to Bag."

  2. Log in to your Bene Glow account or create one.

  3. Fill in your shipping and billing details and proceed to checkout.

SHIPPING AND DELIVERY POLICIES

How does the delivery process work?

Once your order is processed, the products are inspected, packed securely, and shipped via our trusted delivery partners.

What is the estimated delivery time?

Orders are dispatched within 2-5 business days. Delivery times may vary during mega sales or promotions.

Are there any shipping charges?

Shipping is free on orders above ₹750.

How do I track my order?

Once your order is shipped, tracking details will be emailed to you.

AUTHENTICITY AND QUALITY

Are Bene Glow products genuine?

All Bene Glow products are 100% authentic and sourced directly from our manufacturing unit.

How does Bene Glow ensure product quality?

Our products are subjected to strict quality checks, and packaging is designed to prevent any damage during transit.

GENERAL

How do I pay for a Bene Glow purchase?

We offer multiple secure payment options, including:

  • Debit and Credit Cards

  • Net Banking

  • Wallets

  • UPI

  • Cash on Delivery

Is online payment on Bene Glow safe?

Yes, we use secure payment gateways to ensure all transactions are processed safely.

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